Exchange and return policies

In order to ensure your satisfaction, damaged products will be returned, including shipping. To ensure your safety, cosmetics, perfumes, care products, or products that have been used or opened for your safety will not be returned.

You can also return hardware products provided that they have not been used or opened and provided that they are in their original condition as they were received from Once More.

Q: Is there a fee for returns?

A: When a product is returned intact and undamaged; That is, in its original condition, the return fee is borne by the customer and its value is 2RO and is deducted from the value of the returned product. Once More will bear the full fees when the damaged product is returned.

Q: How can I return a damaged product?

A: Do not hesitate to contact us via WhatsApp on the number: 96606990, 

Q: How long is it allowed to return a damaged product?

A: You can return the damaged product within 7 days of purchase.

At Once More, we will do everything we can to make the return or exchange process as simple and smooth as possible.